Customer Service - Golde Creek Plaza Rack

Nordstrom•Lynnwood, WA

About The Position

As a Nordstrom Rack team member, you’ll work in a fast-paced, high-energy environment, collaborate with teammates, and help create a welcoming and inclusive atmosphere for customers. The role supports a quick and easy customer experience while keeping the store clean and clutter-free. Team members may occasionally work in different areas of the store to help maintain the sales floor and stockrooms and assist customers. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their interests during the interview process. Sales and Customer Service work includes maintaining a well-presented sales floor, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, and following operational, merchandise, and asset-protection standards. Stock Support and Fulfillment work includes receiving and processing merchandise, fulfilling and shipping customer orders, using inventory management systems, maintaining organized work areas, and providing general store support. The position requires continuous movement for 6–8 hours per shift. Pay is $22.55–$23.45 per hour; offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Maintain and replenish the sales floor through re-merchandising and straightening.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms, including operating a point-of-sale system and bagging items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Keep customer areas clean and clutter-free by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and ticketed accurately.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner while following quality standards.
Prepare and ship customer orders according to packing and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, such as setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.