Seasonal Retail Customer Service - Cerritos Plaza Rack

Nordstrom•Cerritos, CA

1d•$19 - $20•Onsite

About The Position

As a Nordstrom Rack team member, you work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You help provide a quick and easy customer experience and keep the store clean and clutter-free. Team members may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment, depending on business needs. Sales and Customer Service work includes maintaining a salesfloor that is ready for customers through re-merchandising and straightening, assisting with transactions across in-store, online, and mobile platforms, supporting fitting-room customers, and keeping clothing and stockrooms organized. Stock Support and Fulfillment work includes receiving and processing merchandise, fulfilling and shipping customer orders, using inventory management systems, and providing general store support. The position requires continuous movement and frequent handling of merchandise. The pay range is $18.85–$19.65 per hour. This position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
Help provide a quick and easy customer experience and keep the store clean and clutter-free.
Maintain a salesfloor that is ready for customers through re-merchandising, sizing, filling in, and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems, bagging items, and handling bulky or heavy items.
Support fitting-room customers by greeting and assisting them and sorting and returning clothing to the salesfloor.
Sort and return clothing to the salesfloor to maintain a clean and clutter-free customer experience.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, such as setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.