Seasonal Retail Customer Service - Northwoods Rack

Nordstrom•San Antonio, TX

1d•$16 - $17

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy retail environment, collaborating to create a welcoming and inclusive atmosphere for customers. The role supports a quick and easy customer experience and helps keep the store clean and clutter-free. Team members may work in different areas of the store as needed. Seasonal Customer Service roles are available across Sales and Customer Service, as well as Stock Support and Fulfillment. Sales and Customer Service work includes maintaining and replenishing the salesfloor, assisting customers with in-store, online, and mobile transactions, supporting fitting rooms, sorting and returning merchandise, organizing stockrooms, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing merchandise, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized selling floors and stockrooms, and providing general store support such as event setup, markdowns, backroom organization, and fixture relocation. The position requires continuous movement and handling merchandise, including lifting. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business need.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Work with the team to keep the salesfloor runway ready, sized, and filled through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems, bag items, handle bulky or heavy items, and provide a friendly experience.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Keep the customer experience clean and clutter-free by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.