Seasonal Customer Service - Sun Center Rack

Nordstrom•Columbus, OH

3d•$17 - $17

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. Team members keep the store clean and clutter-free and may work in different areas of the store, including the salesfloor, fitting rooms, stockrooms, and fulfillment areas. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their interests during the interview process. Sales and Customer Service work includes keeping the salesfloor stocked, sized, and ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; supporting fitting-room customers; sorting and returning merchandise; organizing stockrooms; using store technologies; following operational, merchandise, and asset protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing merchandise, fulfilling and shipping customer orders, using inventory management systems, maintaining organized selling floors and stockrooms, and providing general store support. The role requires clear communication, accountability, initiative, organization, attention to detail, prioritization, and schedule flexibility based on business needs. It also involves substantial movement and handling merchandise, with lifting requirements that vary by work area. The position is seasonal. The stated pay range is $16.75–$17.45 per hour, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits and eligibility vary by location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor stocked, sized, straightened, and ready through re-merchandising throughout the day.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms, including operating point-of-sale systems and bagging merchandise.
Provide fitting-room assistance by greeting and helping customers and sorting and returning clothing to the salesfloor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, such as setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.