Seasonal Customer Service - Rookwood Pavilion Rack

Nordstrom•Cincinnati, OH

3d•$16 - $16

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members help keep the store clean and clutter-free and may work in different areas of the store, including sales, customer service, stock, and fulfillment. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, operating point-of-sale systems, bagging merchandise, and handling bulky items. Team members may assist customers in fitting rooms, sort and return clothing to the salesfloor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset protection standards, and promote initiatives such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining organized salesfloors and stockrooms, and providing general store support such as setting up events, organizing backrooms, completing markdowns, and relocating fixtures. The role requires continuous movement during shifts, frequent handling of merchandise, and flexibility to work a schedule based on business needs. The listed hourly pay range is $15.75–$16.35, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits are subject to eligibility requirements.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor sized, filled, and ready through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems, bagging items, and handling bulky merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Sort and return clothing to the salesfloor to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and in accordance with quality standards.
Prepare and ship customer orders following quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.