Seasonal Customer Service - Elmwood Center Rack

Nordstrom•New Orleans, LA

8d•$16 - $16•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for its Customer Service department. Team members work in a fast-paced, high-energy store environment, collaborate to create a welcoming and inclusive atmosphere, help customers have a quick and easy experience, and keep the store clean and clutter-free. Employees may work in different areas of the store as needed. Applicants can discuss which role interests them during the interview process. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions using a point-of-sale system; bagging items and handling bulky merchandise; supporting fitting rooms; returning clothing to the salesfloor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset-protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as preparing special events, organizing backrooms, completing markdowns, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, and frequent hand use for grasping, fine manipulation, pushing, and pulling. Employees handle bulky or awkward items, including lifting items above the head. General duties involve regularly lifting up to 10 pounds and occasionally up to 25 pounds. Stock Support and Fulfillment duties involve frequently lifting and carrying up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $15.60–$16.20, depending on location and job-related knowledge, skills, and experience. The role may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, and employee assistance resources; eligibility requirements may apply.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to meet the physical demands described, including continuous movement for 6–8 hours per shift, frequent bending and reaching, and lifting merchandise.

Responsibilities

Keep the salesfloor ready through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using a point-of-sale system; bag items and handle bulky merchandise.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.