Customer Service - Golde Creek Plaza Rack

Nordstrom•Lynnwood, WA

4d•$23 - $23•Onsite

About The Position

As a Nordstrom Rack team member, you’ll work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You’ll help provide a quick and easy customer experience while keeping the store clean and clutter-free. Flexibility is important, as you may occasionally work in different areas of the store to maintain clean floors and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments; applicants can discuss their preferred role during the interview process. Sales and Customer Service work includes keeping the salesfloor runway ready through re-merchandising and straightening, assisting customers with in-store, online, and mobile transactions, supporting fitting room operations, sorting and returning clothing to the salesfloor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational, merchandise, and asset protection standards, and promoting initiatives such as Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as event setup, backroom organization, markdowns, and fixture relocation.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Stock and Fulfillment roles: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
Help provide a quick and easy customer experience and keep the store clean and clutter-free.
Keep the salesfloor runway ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions, including operating a point-of-sale system and bagging items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Sort and return clothing to the salesfloor to maintain a clean and clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Adhere to operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Assist in maintaining clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.