Customer Service - Temporary

Five Star Solutions•Columbia, MO

20h•Remote

About The Position

Five Star Solutions is hiring customer service representatives to answer telephone calls from customers inquiring about goods and services offered by its clients. This project involves assisting customers with questions about debit card incentives, orders, and balances. Representatives are expected to provide high-quality service with a helpful, professional attitude. This is a work-at-home, Bring Your Own Device (BYOD) position for people living in one of the listed eligible states. Employees must supply their own equipment and dedicated workspace, meet the specified computer and internet requirements, and be available for shifts scheduled between 7:00 a.m. and 9:00 p.m. Central Time. Workdays include Monday through Friday and every other weekend. The position is temporary and may be full-time or part-time, with 20–40 hours per week. Paid training typically lasts 2–5 days, from 8:00 a.m. to 5:00 p.m. Central Time.

Requirements

Must be at least 18 years old.
Basic computer skills.
Ability to learn quickly and work independently.
Strong telephone and verbal communication skills, including active listening.
A background check, as applicable under state and federal laws, is required.
Must provide own equipment and workspace.
Must have verified, secure, reliable, dedicated high-speed internet and a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
Computer must have an Intel Core i5-8250U series processor or greater and 8 GB memory on Windows 10 or 11 64-bit.
Screen resolution of 1280x768 or higher and dual monitors are required.
A USB DSP headset is required.
Must use a laptop or desktop; Chromebooks, netbooks, and tablets are not permitted.
Up-to-date antivirus software must be installed, with a recent scan completed; the system will be checked before login. Windows Defender is acceptable.
Firewall must be enabled and will be checked before login.
Computer must be hardwired to the modem or router; Wi-Fi and extenders are not permitted.
Must be available to work on the first and last business day of each month.

Nice To Haves

Previous 3–6 months of customer service or customer support experience is preferred.
Previous 3–6 months of call center or office background experience is a plus.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customer needs, clarify information, research questions, and provide solutions or alternatives.
Use company and client resources to handle calls accurately.
Upsell products when opportunities arise.
Switch between tasks efficiently and maintain composure.
Be available at the desk and maintain punctuality and attendance for scheduled times.
Remain positive and professional in customer interactions.
Be flexible and cross-train as requested.