Customer Service - Temporary

Five Star Solutions•Detroit, MI

14h•Remote

About The Position

Five Star Solutions is hiring temporary customer service representatives to answer inbound telephone calls from customers inquiring about clients’ goods and services. This project supports inquiries about debit card incentives, orders, and balances. Representatives provide helpful, professional, high-quality service while working from home in an eligible state and using their own equipment and dedicated workspace. The role is available full-time or part-time, 20–40 hours per week, with shifts scheduled between 8:00 a.m. and 10:00 p.m. Eastern Time, Monday through Friday and every other weekend. Employees must be available on the first and last business day of each month. Paid training is typically 2–5 days, from 9:00 a.m. to 6:00 p.m. Eastern Time. The listed pay is $15 per hour, with an additional $1 per hour shift differential for nights and weekends.

Requirements

Must be at least 18 years old.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills, including active listening.
Must provide personal equipment and workspace, including a laptop or desktop computer, secure and reliable dedicated high-speed internet, and a dedicated work area.
Computer must have an Intel Core i5-8250U series processor or greater and 8 GB memory on Windows 10 or 11 64-bit.
Screen resolution of at least 1280x768 and two monitors are required.
A USB DSP headset is required.
Chromebooks, netbooks, and tablets are not permitted; a laptop or desktop is required.
Current antivirus software must be installed and a recent scan completed; firewall must be enabled.
Computer must connect directly to the modem or router by hardwire; Wi-Fi and extenders are not permitted.
Must be available to work on the first and last business day of each month.
A background check consistent with state and federal laws is required.

Nice To Haves

Previous 3–6 months of customer service or customer support experience preferred.
Previous 3–6 months of call center or office background experience is a plus.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
Access company and client resources to handle calls accurately.
Take opportunities to upsell products when they arise.
Switch between tasks efficiently and maintain composure.
Be available at the desk and maintain punctuality and attendance for all scheduled times.
Remain positive and professional in customer interactions.
Cross-train as requested.