Customer Service - Temporary

Five Star Solutions•Salt Lake City, UT

1d•Remote

About The Position

Five Star Solutions is hiring temporary customer service representatives to answer telephone calls from customers inquiring about goods and services offered by its clients. This project involves helping customers with debit card incentives, orders, and balances while providing helpful, professional, high-quality service. The position is work-at-home and available only to people living in the states listed in the posting. It is a Bring Your Own Device (BYOD) role: employees must provide their own computer, workspace, internet connection, and other required equipment. The role is offered full-time or part-time, at 20–40 hours per week, with shifts scheduled between 6:00 a.m. and 8:00 p.m. MST, Monday through Friday and every other weekend. Employees must be available on the first and last business day of each month. Paid training typically lasts 2–5 days, from 7:00 a.m. to 4:00 p.m. MST. Pay is $15 per hour, with an additional $1 per hour for night and weekend shifts.

Requirements

Basic computer skills.
Ability to learn quickly and work independently.
Strong telephone and verbal communication skills, along with active listening.
Must be at least 18 years of age.
A background check, as applicable under state and federal laws, is required.
Must provide a laptop or desktop computer; Chromebooks, netbooks, and tablets are not accepted.
Computer must have an Intel Core i5-8250U series processor or greater, at least 8 GB of memory, Windows 10 or 11 64-bit, and a screen resolution of 1280x768 or higher.
Dual monitors are required, along with a USB DSP headset.
Up-to-date antivirus software must be installed and a recent scan completed; the setup will be checked before system login. Windows Defender is acceptable.
Firewall must be enabled and will be checked before system login.
Must use a hardwired connection to the modem or router; Wi-Fi and extenders are not allowed.
Must have secure, reliable, dedicated high-speed internet and a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
Must be available to work on the first and last business day of each month.

Nice To Haves

Previous 3–6 months of customer service or customer support experience preferred.
Previous 3–6 months of call center or office background experience is a plus.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives.
Access company and client resources to handle calls accurately.
Identify opportunities to upsell products.
Switch between tasks efficiently and calmly.
Be available at the desk and maintain punctuality and attendance for all scheduled times.
Remain positive and professional in customer interactions.
Be flexible to cross-train as requested.