Customer Service/Warehouse Associate - CT

Mohawk Industries • Philadelphia, PA

8d • Onsite

About The Position

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will be responsible for providing a variety of support, including servicing walk-in customers, completing sales transactions, and handling material handling duties such as receiving, loading/unloading material, pulling/assembling customers’ orders, and conducting inventory checks. This position may involve daily use of forklift and/or crane equipment. This role performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Requirements

• HS diploma or equivalent experience
• 1+ years of customer service experience
• 1+ years of warehouse experience
• Ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs.
• Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift.
• Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus.

Nice To Haves

• Crane Forklift Experience is a plus

Responsibilities

• Waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addressing and resolving customer complaints (returns and order errors).
• Processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
• Entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Producing daily sales reports.
• Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Receiving and unloading inbound material, processing inbound shipments, processing stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operating crane forklift equipment.
• Maintaining a clean and organized facility by sweeping, trash, restroom cleaning, and general office maintenance, etc.
• Maintaining a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performing other related duties as required.

Benefits

• Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED