Customer Serv/Warehouse Associate

AHF•Norcross, GA

73d•Onsite

About The Position

AHF Products is hiring a Customer Service/Warehouse Associate in Norcross, Georgia. Reporting to the Branch Manager, this role supports the branch’s day-to-day sales activities and provides customer service throughout the sales and order fulfillment process. The position combines customer service and order coordination with warehouse, shipping, inventory, and documentation duties. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., with a 30-minute meal break. The role may require overtime and flexible schedules as business needs require. Physical demands include occasionally lifting up to 50–75 pounds, occasionally working outdoors, and frequently working in extreme hot or cold environments. AHF Products is a U.S.-based hard-surface flooring manufacturer with more than 3,000 team members. The company states that it provides equal employment opportunities and prohibits discrimination and harassment.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Excellent organizational skills and strong attention to detail.
Positive attitude and strong work ethic.
Strong interpersonal skills and ability to build and maintain effective working relationships.
Excellent verbal and written communication skills, including the ability to interact effectively with a diverse customer base.
Strong problem-solving and decision-making skills.
Self-motivated, with energy, initiative, and enthusiasm.
Customer service and relationship-selling skills with a customer-focused approach.
Solutions-oriented mindset with strong follow-through and accountability.
Basic math skills, including taking accurate measurements and performing routine calculations.
Proficiency with Microsoft Windows-based computer applications and business software.
Ability to work in a detail-oriented, fast-paced environment.
Ability to work overtime and flexible schedules as business needs require.

Nice To Haves

Forklift certification, or the ability and willingness to obtain certification.
Prior experience in a distribution, warehouse, or logistics environment.

Responsibilities

Provide customers with a high level of service, expertise, and convenience throughout sales and order fulfillment.
Answer telephone calls and greet clients entering the customer service area.
Process customer orders accurately and efficiently; maintain open-order and quote reports; and follow up on backorders.
Communicate order status and estimated delivery dates to customers.
Schedule deliveries and make customer reminder calls.
Scan and maintain required documents in the imaging system, including purchase orders, receivers, and proof-of-delivery documents.
Process, package, and ship orders accurately and on time.
Organize stock, maintain inventory levels and supplies, and rotate inventory as needed.
Inspect incoming and outgoing shipments to vendors, customers, and other locations.
Perform cycle counts and restock shelves using forklifts, ladders, or manual methods as appropriate.
Follow company safety, health, and housekeeping regulations.
Process inventory transfer documentation to maintain accurate inventory records.
Maintain regular and reliable attendance consistent with applicable ADA and FMLA requirements.
Perform other duties as assigned.