Customer Service Teller

Burke & Herbert Bank & Trust • Rupert, WV

5d • Onsite

About The Position

Under the direction of Branch Management, the Customer Service Teller performs a variety of teller duties, including properly receiving and handling deposits, checks, and payments, and cross-selling to customers. The position supports the bank’s brand promise. Work must be performed at the physical branch or bank location to serve customers or support bank facilities. This job operates in a clerical office setting, with duties conducted by telephone, in face-to-face meetings, and on a computer. Travel may be required. Duties and responsibilities may change at any time.

Requirements

• Strong customer service and sales skills.
• Ability to communicate clearly with the public.
• Good math skills and ability to perform accurate work.
• Basic computer skills.
• High school diploma or equivalent preferred.
• Sales and customer service experience preferred.
• Experience handling United States currency preferred.
• Comfort handling United States currency preferred.
• Ability to handle and count money accurately.

Nice To Haves

• Understanding of security issues involving money and checks.
• High school diploma or equivalent.
• Sales and customer service experience.
• Experience handling United States currency.

Responsibilities

• Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
• Follow the check-cashing and limitation-of-authority policies as indicated in Reg CC.
• Issue cashier’s checks and redeem Savings Bonds.
• Reconcile daily cash and transactions to teller difference standards and submit the teller daily balance sheet.
• Maintain a helpful, friendly attitude.
• Maintain appropriate amounts of currency and coin in the cash drawer.
• Understand the role and required post-robbery procedures in the event of a robbery.
• Keep the work area neat and orderly and secure negotiable instruments and confidential records.
• Follow all security procedures.
• Sell and/or refer bank products and services to customers and prospects.

Benefits

• Full-time employees receive paid time off (PTO), paid holidays, paid bereavement, and paid parental leave.
• Company-paid life insurance.
• Paid long-term disability coverage.
• 401(k) with a company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED