Customer Service Teller

Burke & Herbert Bank & Trust•Alexandria, VA

11d•Onsite

About The Position

Under the direction of branch management, the Customer Service Teller performs a variety of teller duties, including receiving and handling deposits, checks, and payments, and cross-selling bank products and services. The role supports the Bank’s brand promise and must be performed at a physical branch or bank location to best serve customers and support Bank facilities. The position operates in a clerical office setting and involves telephone and face-to-face customer interactions, as well as computer work. Travel may be required. Duties and responsibilities may change at any time.

Requirements

Strong customer service and sales skills.
Ability to communicate clearly with the public.
Good math skills and ability to perform accurate work.
Basic computer skills.
Ability to handle and count money accurately.

Nice To Haves

Understanding of security issues involving money and checks.
High school diploma or equivalent.
Sales and customer service experience.
Experience handling United States currency.

Responsibilities

Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
Follow check-cashing and limitation-of-authority policies as indicated in Regulation CC.
Issue cashier’s checks and redeem Savings Bonds.
Reconcile cash and transactions daily to teller difference standards and submit the teller daily balance sheet.
Maintain a helpful and friendly attitude.
Maintain appropriate amounts of currency and coin in the teller drawer.
Understand the role and procedures to follow during and after a robbery.
Keep the work area neat and orderly and properly secure negotiable instruments and confidential records.
Follow all security procedures.
Sell or refer Bank products and services to customers and prospects.