Customer Service Tech I-FO

Uniti•Lewisburg, PA

11d•$19

About The Position

Customer Service Technicians represent Kinetic, a business unit of Uniti, and provide technical expertise and customer support to residential and business customers. The role involves installing and repairing communications services, including telephone, internet, and video, and recommending products and services that address customers’ communications needs. Technicians work with multiple technologies and network designs in inside and outside environments, including buried and aerial plant. The role requires pole climbing and ladder skills, safe operation and upkeep of a company service vehicle, and completion of safety training and compliance with applicable safety standards and regulations. The position reports to the Manager of Local Operations.

Requirements

Basic technology and math skills.
Valid driver’s license and safe driving record; must maintain both.
Ability to distinguish colors when using color-coded cable.
Ability to use equipment with a maximum load capacity of 275 pounds.
Ability to lift up to 50 pounds and work aloft.
Ability to successfully complete required safety training.
Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours, and respond to after-hours callouts.
High school diploma or GED equivalent.
Compliance with weight restrictions and safe load limits for equipment and ladders.

Nice To Haves

Customer service or sales experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or equivalent work experience.

Responsibilities

Install and repair residential and business telephone, internet, and video services.
Train and work with tools and test equipment to service different technologies and network designs.
Recommend products and services that address customers’ communications needs.
Work in buried and aerial plant, including pole climbing and ladder work.
Safely operate and maintain a clean, organized company service vehicle.
Work in both inside and outside environments.
Complete required safety training and follow safety standards and regulations.
Respond to after-hours callouts and work assigned schedules, including extended hours.