Customer Service Tech

D.R. Horton • San Antonio, TX

8d

About The Position

D.R. Horton, Inc., a publicly traded homebuilder founded in 1978, builds and sells homes, primarily for entry-level and first-time move-up buyers, and also provides mortgage financing and title services. The Customer Service Technician’s primary goal is to maintain a high level of homeowner satisfaction by resolving customer issues after closing and facilitating warranty requests. The technician makes repairs or schedules subcontractors to complete them, follows up with homeowners, and ensures warranty work is completed properly and on time.

Requirements

• High school diploma or GED.
• Three or more years of related experience, including carpentry, drywall, texture repair, and painting.
• A vehicle capable of carrying supplies, a valid driver’s license, and willingness to drive among designated communities during daytime and nighttime.
• Effective and positive communication skills.
• Ability to work effectively in high-pressure situations.
• Ability to work independently and productively without supervision.
• Ability to take a systematic approach to assignments.
• Ability to use DRH Warranty applications on a smartphone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 50 pounds.
• Ability to work overtime.
• Ability to travel overnight.

Nice To Haves

• Prior customer service experience.
• Experience with minor electrical, plumbing, and HVAC repair work.

Responsibilities

• Evaluate homeowner repair issues to determine whether they are warrantable.
• Process written or electronic work orders and verbal repair instructions from a supervisor.
• Perform home repairs, including carpentry, drywall, texture repair, and painting.
• Schedule and manage subcontractors performing warranty repairs.
• Ensure repairs comply with applicable standards and warranty work is completed within contractor obligations.
• Develop and maintain good rapport with subcontractors and homeowners.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Process charge-back documentation and invoices.
• Conduct business professionally and ethically to serve customers and support the company’s goodwill and profitability.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Employee Stock Purchase Plan.
• Flexible Spending Accounts.
• Life and disability insurance.
• Vacation, sick, and personal time, plus company holidays.
• Multiple voluntary and company-provided benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED