Customer Service Tech

D.R. Horton•Oregon, Remote, OR

About The Position

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain a high level of customer satisfaction among homeowners after home closings. The technician facilitates homeowner warranty requests by performing repairs or scheduling subcontractors to complete them, and proactively resolves customer issues.

Requirements

High school diploma or GED.
Three or more years of related experience, including carpentry, drywall, texture repair, and painting.
A vehicle capable of carrying supplies, a valid driver's license, and willingness to drive among designated communities during the day and at night.
Effective and positive communication skills.
Ability to work effectively in high-pressure situations.
Ability to work independently and productively without supervision.
Ability to use a systematic approach to assignments.
Ability to use DRH Warranty applications on a smartphone, tablet, or laptop.
Proficiency with MS Office and email.
Ability to lift and/or move up to 50 pounds.
Ability to work overtime.
Ability to travel overnight.

Nice To Haves

Prior customer service experience.
Experience with minor electrical, plumbing, and HVAC repair work.

Responsibilities

Evaluate homeowner repair issues to determine whether they are warrantable.
Process written or electronic work orders and verbal repair instructions from a supervisor.
Perform home repairs, including carpentry, drywall, texture repair, and painting.
Schedule and manage subcontractors performing designated warranty repairs.
Ensure repairs comply with applicable standards and certify that warranty work is completed within contractor obligations.
Develop and maintain good rapport with subcontractors and homeowners.
Follow up with homeowners to ensure concerns are addressed promptly and professionally.
Process charge-back documentation and invoices.
Conduct business professionally and ethically to serve customers and support the company's goodwill and profit.