Customer Service Tech

Uniti•Ephrata, PA

10d

About The Position

Kinetic, a business unit of Uniti, is a telecommunications provider offering fiber internet, whole-home Wi-Fi, internet security, and voice services. Customer Service Technicians represent the brand by installing and repairing communications services and providing technical expertise and customer support to residential and business customers. The role works with multiple technologies and network designs, in both indoor and outdoor environments, and in buried and aerial plant. It reports to the Manager of Local Operations. The position requires operating a company service van, working aloft and around ladders and poles, and meeting physical and safety requirements. Assigned schedules may include day, evening, weekend, and holiday hours, as well as extended hours and after-hours callouts.

Requirements

Basic technology and math skills.
Valid driver’s license and safe driving record, which must be maintained.
Ability to distinguish colors in color-coded cable.
Ability to use equipment with a maximum load capacity of 275 pounds.
Ability to lift up to 50 pounds and work aloft.
Ability to successfully complete required safety training.
High school diploma or GED equivalent.
Ability to comply with weight restrictions and safe load limits for equipment and ladders.
Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours, and respond to after-hours callouts.

Nice To Haves

Customer service or sales experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or equivalent work experience.

Responsibilities

Install and repair residential and business telephone, internet, and video services.
Train and work with tools and test equipment to service multiple technologies and network designs.
Recommend products and services that address customers’ communications needs.
Work in buried and aerial plant, including pole climbing and ladder use.
Safely operate and maintain a clean, organized company service vehicle.
Work in indoor and outdoor environments.
Complete required safety training and follow safety standards and regulations.
Respond to after-hours callouts and work assigned schedules, including extended hours, weekends, and holidays.