Customer Service Tech

D.R. Horton • Greenville, SC

7d

About The Position

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain a high level of homeowner satisfaction after home closings. The technician facilitates warranty requests by completing repairs or coordinating subcontractors, and proactively resolves customer issues. The role includes evaluating warranty claims, carrying out repairs, managing warranty work, and communicating with homeowners and subcontractors. The position requires travel among designated communities, may involve overnight travel, and allows for overtime.

Requirements

• High school diploma or GED.
• Three or more years of related experience, including carpentry, drywall, texture repair, and painting.
• A vehicle capable of carrying supplies and a valid driver’s license; willingness to drive among designated communities during daytime and nighttime.
• Effective, positive communication skills.
• Ability to work effectively in high-pressure situations.
• Ability to work independently and remain productive without supervision.
• Ability to take a systematic approach to assignments.
• Ability to use DRH Warranty applications on a smartphone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 50 pounds.
• Ability to work overtime and travel overnight.

Nice To Haves

• Prior customer service experience.
• Experience with minor electrical, plumbing, and HVAC repair work.

Responsibilities

• Evaluate homeowner repair issues to determine whether they are warrantable.
• Process written or electronic work orders and verbal repair instructions from a supervisor.
• Perform home repairs, including carpentry, drywall, texture repair, and painting.
• Schedule and manage subcontractors performing designated warranty repairs.
• Ensure repairs comply with applicable standards and certify that warranty work is completed within contractor obligations.
• Develop and maintain good rapport with subcontractors and homeowners.
• Follow up with homeowners to ensure their concerns are addressed promptly and professionally.
• Process charge-back documentation and invoices.
• Conduct business professionally and ethically to serve customers and support company goodwill and profitability.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Employee stock purchase plan
• Flexible spending accounts
• Life and disability insurance
• Vacation, sick, and personal time, and company holidays
• Multiple voluntary and company-provided benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED