Customer Service Tech I

Uniti • Folkston, GA

7d

About The Position

Customer Service Technicians represent Kinetic, a business unit of Uniti, and provide technical expertise and customer support to homeowners and business customers. The role focuses on installing and repairing communications services, including telephone, internet, and video, and helping customers find products and services that meet their communications needs.

Technicians train and work with tools and test equipment across different technologies and network designs. The work involves buried and aerial plant, pole climbing, ladders, and both indoor and outdoor environments. Technicians operate and maintain a clean, organized company service vehicle and complete required safety training while following applicable safety standards and regulations. The position reports to the Manager of Local Operations.

Requirements

• High school diploma or GED equivalent.
• Basic technology and math skills.
• Valid driver’s license and safe driving record, which must be maintained.
• Ability to distinguish colors used in color-coded cable.
• Ability to use equipment with a maximum load capacity of 275 pounds.
• Ability to lift up to 50 pounds and work aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours, and respond to after-hours callouts.

Nice To Haves

• Customer service or sales experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or equivalent work experience.

Responsibilities

• Install and repair residential and business telephone, internet, and video services.
• Train and use tools and test equipment to service multiple technologies and network designs.
• Recommend products and services that meet customers’ communications needs.
• Work with buried and aerial plant, including pole climbing and ladder use.
• Safely operate and maintain a clean and organized company service vehicle.
• Work in indoor and outdoor environments.
• Complete required safety training and follow safety standards and regulations.
• Work assigned schedules and extended hours, including day, evening, weekend, and holiday hours, and respond to after-hours callouts.

Benefits

• Medical, dental, and vision insurance plans.
• 401(k) plan.
• Health and flexible savings account.
• Life and AD&D, spousal life, and child life insurance plans.
• Educational assistance plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED