Customer Service Engineering Tech I-V

Grant PUD•Ephrata, WA

About The Position

Grant County PUD is hiring one Customer Service Engineering Technician at a level from I through V. The role is assigned to Customer Engineering and involves developing or applying skills in surveying, utility design, work-order preparation, customer service, and coordination with construction and other utilities. The specific duties and level of independence vary by classification. At Level I, the employee develops foundational surveying, drafting, power-line design, and computer skills, including preparing routine work-order packages with assistance. At Level II, the employee performs field checks, gathers information for overhead and underground installations, applies customer policies to routine work orders, performs basic electrical calculations, and prepares work orders with supervision. At Level III, the employee designs and documents overhead and underground distribution systems, performs engineering calculations, closes work orders, and communicates with customers, contractors, other utilities, and PUD employees. At Level IV, the employee works in Customer Engineering as a competent designer of aerial and underground distribution systems, capable of completing designs for construction based on general direction. The employee also supports colleagues, assists with customer appointments and special assignments, provides information about receiving service, and evaluates technical inquiries. At Level V, the employee is a competent electrical-system designer who advises customers, coordinates customer extensions and distribution-system maintenance with the area General Foreman, tracks work orders and construction, coordinates with construction crews and other utilities, and may supervise assigned subordinates. Applicants must meet the general employment requirements, including a high school diploma or equivalent, a valid Washington State driver's license, relevant aptitude, and the ability to work with the public. Applicants may be subject to further evaluation based on preferred qualifications and job-related criteria. A background check and pre-employment drug screen will be conducted after a contingent offer. Refer to the Physical Capacity Evaluation for the full list of requirements.

Requirements

High school diploma or equivalent.
Valid Washington State driver's license.
Basic aptitude for engineering, surveying, mathematics, and drafting.
Demonstrated aptitude for engineering work and ability to use computer-aided drafting systems.
Ability to print and write legibly.
Working knowledge of basic electrical theory and its application to electric utility operations, or agreement to enroll in and complete an approved curriculum within three years of hire and complete required on-the-job training.
Ability to work with the public.

Responsibilities

Perform surveying tasks, including operating transit and Total Station equipment, measuring alignments, angles and distances, and gathering field information for overhead and underground installations.
Prepare profiles, construction drawings, as-built drawings, design documentation, and complete work-order packages.
Design overhead and underground power distribution systems, including lines, devices, transformers, services, and metering.
Perform electrical and design calculations, including voltage drop, ampacity, transformer loading, pole and component strength, sag, tension, conduit fill, and cable pulling calculations.
Determine design details such as span lengths, ruling spans, guying requirements, loading criteria, stringing tables, framing, and right-of-way requirements.
Apply District customer service policies and rules to work orders, including rate schedules, cost divisions, charges, use of facilities, and extension agreements.
Close work orders and prepare work-order variances.
Meet with customers and provide information about service, electrical requirements, installation options, metering, wiring, and utilization problems.
Evaluate customer technical inquiries and determine needs related to new construction.
Coordinate with construction personnel on design, field conditions, customer extensions, maintenance, scheduling, and completed construction inspections.
Coordinate with other utilities and agencies, including telephone and cable television providers, the U.S. Bureau of Reclamation, irrigation and water districts, and highway departments.
Support other Customer Service Engineering Technicians, assist with customer appointments, and complete special assignments.
At Level V, plan, organize, direct, and control the work of assigned subordinates.