Customer Service Engineering Tech I-V

Grant County Public Utility District•Ephrata, WA

8d•$41 - $57

About The Position

Grant County PUD is hiring one Customer Service Engineering Technician at a level ranging from I through V. Employees develop or demonstrate technical skills in surveying, construction drawings, power-line design, customer service policies, work-order preparation and closing, and distribution-system engineering. The role progresses from performing routine tasks with assistance or supervision to independently designing overhead and underground electrical systems, coordinating construction and customer needs, and, at Level V, effectively supervising assigned employees. Employees at higher levels work in Customer Engineering. They provide customers with information about receiving service, assess technical inquiries and new-construction needs, coordinate designs and construction activities with PUD staff and external utilities, and may inspect completed construction. Level V employees also schedule and meet with customers, advise on electrical installations, coordinate distribution-system extensions and maintenance, and keep informed about work orders, service requests, paperwork, and construction schedules. The position requires a high school diploma or equivalent, a valid Washington State driver's license, aptitude for engineering, surveying, math, drafting, and computer-aided drafting, legible printing and writing, and the ability to work with the public. Applicants must have working knowledge of basic electrical theory and its application to electric utility operations, or agree to enroll in an approved curriculum and complete it within three years after hire, as well as complete required on-the-job training. A background check and pre-employment drug screen will be conducted after a contingent offer. The full list of requirements is referenced in the Physical Capacity Evaluation (PCE).

Requirements

High school diploma or equivalent.
Valid Washington State driver's license.
Basic aptitude for engineering, surveying, math, and drafting.
Demonstrated aptitude for engineering work and ability to use computer-aided drafting systems.
Ability to print and write legibly.
Working knowledge of basic electrical theory and its application to electric utility operations, or agreement to enroll in and complete an approved curriculum within three years after hire and complete required on-the-job training.
Ability to work with the public.
For Technician V, demonstrated ability to effectively supervise assigned employees by planning, organizing, directing, and controlling their work.

Responsibilities

Perform surveying tasks, including operating a transit, vehicle distance meter, and Total Station; gathering profile and clearance information; and performing field checks on routine work orders.
Prepare construction drawings, profiles, and complete work-order packages, initially with assistance or supervision and with increasing independence as proficiency grows.
Develop and apply power-line design knowledge for overhead and underground systems, including determining spans, guying, loading, framing, clearances, strengths, sags, tensions, conduit fill, and cable pulling.
Design, stake, and document distribution-system jobs, establish right-of-way requirements, and produce as-built and construction drawings for permanent records.
Apply District rules, regulations, customer service policies, and design criteria to routine work orders, cost divisions, rate schedules, extension agreements, and customer-versus-District responsibilities.
Use applicable District computer programs, AutoCAD, CIS, work-order software, and PC tools for design calculations and work-order tracking.
Close work orders and prepare work-order variances with appropriate independence.
Meet and communicate professionally with customers, contractors, PUD employees, construction crews, other utilities, and public agencies to identify needs, explain responsibilities, and coordinate work.
At Level IV and above, provide service information to customers, evaluate technical inquiries and new-construction needs, and perform distribution-system design duties.
At Level V, schedule and meet with customers, determine electrical requirements, advise on installations, coordinate extensions and maintenance with the General Foreman, monitor work orders and construction, recommend construction schedules, coordinate field issues, and inspect and evaluate completed construction when directed.
At Level V, effectively plan, organize, direct, and control the work of assigned subordinates.
Perform other similar duties or other assigned duties, including work in other functional areas.