Customer Service Tech

D.R. Horton • Albuquerque, NM

3d

About The Position

D.R. Horton, Inc. is seeking a Customer Service Technician to help maintain a high level of homeowner satisfaction after home closings. The role involves evaluating and responding to warranty requests, completing repairs directly or coordinating subcontractors, and proactively resolving homeowner concerns. The technician also follows up to confirm issues are addressed professionally and on time.

Requirements

• High school diploma or GED.
• Three or more years of related experience, including carpentry, drywall, texture repair, and painting.
• A vehicle capable of carrying supplies, a valid driver's license, and willingness to drive among designated communities during daytime and nighttime.
• Effective and positive communication skills.
• Ability to work effectively in high-pressure situations.
• Ability to work independently and be productive without supervision.
• Ability to take a systematic approach to assignments.
• Ability to use DRH Warranty applications on a smartphone, tablet, or laptop.
• Proficiency with MS Office and email.
• Ability to lift and/or move up to 50 pounds.
• Ability to work overtime and travel overnight.

Nice To Haves

• Prior customer service experience.
• Experience with minor electrical, plumbing, and HVAC repair work.

Responsibilities

• Evaluate homeowner repair issues to determine whether they are warrantable.
• Process written or electronic work orders and verbal repair instructions from a supervisor.
• Perform home repairs, including carpentry, drywall, texture repair, and painting.
• Schedule and manage subcontractors performing designated warranty repairs.
• Ensure repairs comply with applicable standards and are completed within contractor obligations.
• Develop and maintain good rapport with subcontractors and homeowners.
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner.
• Process charge-back documentation and invoices.
• Conduct business professionally and ethically to serve customers and support company goodwill and profit.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Employee Stock Purchase Plan.
• Flexible Spending Accounts.
• Life and disability insurance.
• Vacation, sick, and personal time, and company holidays.
• Multiple voluntary and company-provided benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED