Customer Service Team Operator

Armstrongs•Cedar City, UT

12d•$15 - $16

About The Position

Becklar Enterprise Monitoring is hiring a Customer Service Team Operator to monitor burglar, fire, medical, and IoT alarms and help protect subscribers. Operators process alarm signals, coordinate emergency responses, support alarm system testing, and document responses using computer software. The role includes fully paid training and ongoing development. This is a part-time position requiring 16–29 hours per week, with availability for day or early morning shifts, one weekend day each week or every other weekend, and holidays.

Requirements

Must be at least 18 years old.
High school diploma or GED.
Must be available for day or early morning shifts.
Ability to type at least 40 words per minute.
Willingness to work one weekend day each week or every other weekend, and holidays.
Ability to commit to working for six months.
Must be able to pass a two-week fully paid training class.
Must pass a pre-employment drug test and background check.

Nice To Haves

Prior customer service experience.

Responsibilities

Process alarm signals quickly, accurately, and professionally while managing stressful situations.
Dispatch appropriate authorities to subscribers’ locations during emergencies, verify that help is on the way, and notify responsible parties.
Assist alarm company partners with alarm system tests to ensure subscribers’ alarms are working properly.
Accurately document alarm responses on a computer.
Learn and use new software to complete multiple tasks.
Participate in ongoing training and development to ensure alarms are handled accurately and support professional growth.