Scale Operator - Customer Service

Innovative Ag Services•Clay Township, IA

9d•Onsite

About The Position

Pine Lake Corn Processors (PLCP), a subsidiary of Innovative Ag Services, is seeking a dedicated Scale Operator/Customer Service individual for its facility in Steamboat Rock, Iowa. The role serves as a primary point of contact for customers, producers, truck drivers, vendors, and internal team members, providing courteous customer service, accurate scale operations, timely documentation, and administrative support for location operations. The position is full-time, with a starting wage based on experience. The role operates scales for inbound and outbound products; verifies customer, commodity, delivery, weight, grade, and account details; samples and grades grain; directs truck traffic; processes and reviews tickets, settlements, contracts, invoices, and related transactions; supports customer account inquiries and location inventory processes; and maintains records and customer-facing areas. It follows company safety procedures and supports seasonal business needs, which may include extended hours, weekends, harvest activity, overtime, schedule changes, and assistance at other IAS locations. Other duties may be assigned by the Location Manager or designee. Work takes place across the office, scale area, and facility in an agricultural environment that may include seasonal weather, dust, grain, noise, moving vehicles, and outdoor conditions. The position requires routine use of office and location equipment, attention to detail, repetitive data entry and customer interaction, and may occasionally involve handling objects up to 50 pounds.

Requirements

High school diploma or equivalent required.
Ability to provide excellent customer service while maintaining accuracy, confidentiality, and professionalism.
Strong attention to detail and ability to enter, review, and reconcile data accurately in a fast-paced environment.
Ability to learn and use scale, grain accounting, customer relationship, billing, inventory, and Microsoft Office systems.
Effective written and verbal communication skills, including answering phones, explaining basic information, and working with customers and team members.
Ability to organize work, prioritize tasks, manage deadlines, and adjust to seasonal workload changes.
Basic math skills and ability to understand weights, measures, tickets, invoices, receipts, and account information.
Ability to work independently and collaboratively as part of a location team.
Willingness to learn about agricultural products, grain handling, grain grading, and cooperative or agribusiness operations.
Ability to maintain a positive attitude, represent the company professionally, and support a team-focused environment.
Ability to sit, stand, walk, bend, reach, twist, and move throughout the office, scale area, and facility as needed.
Ability to use a computer, phone, printer, scanner, scale system, grain testing equipment, and other standard office or location equipment.
Ability to perform detailed and repetitive data entry, ticket processing, phone communication, and customer interaction.
May be required to lift, carry, push, or pull objects up to 50 pounds occasionally.
Ability to work in an agricultural environment with possible exposure to seasonal weather, dust, grain, noise, moving vehicles, and outdoor conditions, and to wear PPE and follow site-specific safety requirements.

Nice To Haves

Post-secondary coursework in agriculture, accounting, business, office administration, or a related field.
Previous customer service, administrative, accounting, scale, grain, or agricultural office experience.
Knowledge of agricultural products, grain handling, grain grading, and cooperative or agribusiness operations.

Responsibilities

Report to the assigned workplace at the scheduled time and notify the supervisor of absences or late arrivals before the shift begins.
Greet customers, producers, vendors, and truck drivers professionally and provide helpful customer service.
Answer incoming calls, respond to routine questions, provide location hours and grain bid information, and route inquiries as needed.
Operate the scale system accurately for inbound and outbound grain and other applicable products.
Verify customer, commodity, delivery, hauler, weight, grade, and account details before issuing scale tickets.
Probe, sample, and grade grain according to location procedures and required quality factors.
Direct truck traffic safely and efficiently to unloading, loading, or staging areas.
Enter and review scale tickets, grain tickets, work orders, settlements, contracts, invoices, and other transactions for accuracy and completeness.
Process daily grain ticket edits, settlements, direct ship transactions, and related documentation as assigned.
Support grain contract administration by preparing documents, obtaining signatures, scanning, filing, and assisting with basic contract questions.
Assist with customer account questions, balances, tickets, statements, billing, and basic product or service inquiries.
Maintain accurate electronic and paper records, including filing, mailing, scanning, contract tracking, and document retention.
Assist with inventory processes, including bills of lading, receipts, product movement documentation, physical counts, and coordination with location personnel.
Complete billing, receipting, deposits, and other administrative functions according to company procedures and internal controls.
Keep the scale house, office, and customer-facing areas clean, organized, and professional.
Communicate customer concerns, product issues, safety concerns, and operational needs promptly to the appropriate person.
Follow company safety policies and procedures, including proper PPE use and safe practices around truck traffic, grain handling, and location equipment.
Support seasonal business needs, including extended and weekend hours, harvest activity, and assisting other IAS locations when requested.
Provide backup support to location staff and assist with training seasonal or new employees performing similar duties.
Carry out other duties assigned by the Location Manager or designee.