Customer Service Operator

Hutchinson Regional Medical Center, Inc.

About The Position

Performs receptionist duties for a clinic, physician’s office, or similar medical facility. The position greets and registers patients and visitors, gathers and updates patient information, collects and enters insurance information, verifies coverage, and collects fees. It also handles calls, appointment scheduling, referrals, and messages, and may perform occasional clerical tasks such as data entry, filing, or photocopying. The role follows the organization’s mission, vision, and values; protects confidential health information in accordance with HIPAA privacy and security regulations; and maintains professional communication and working relationships with patients, team members, physicians, contractors, agencies, and the public. Other duties may be assigned.

Requirements

High school diploma or equivalent training and experience.
Valid Kansas Driver’s License if required by the job.
Knowledge of medical transcription, medical terminology, and various software programs.
Working knowledge of computer programs such as Word and Excel.
Working knowledge of office equipment, such as copier and fax machine.
Demonstrated ability to communicate effectively.
Working knowledge of Electronic Medical Record (EMR) systems.

Nice To Haves

General office experience.
Previous customer service experience.
Certified Medical Assistant or Certified Nursing Aide certification.

Responsibilities

Greet and register patients or visitors, notify staff of patient arrivals, and direct people to the appropriate department or examination room.
Gather and update patient contact and other personal information.
Collect and enter patient insurance information and verify active coverage or eligibility.
Collect co-pays or other fees due to the facility.
Answer and transfer phone calls, schedule appointments, arrange referrals, and relay messages.
Perform occasional clerical duties, such as data entry, filing, or photocopying; these duties may require experience with medical records or electronic health record systems.
Act in accordance with the established mission, vision, and values.
Comply with HIPAA privacy and security regulations regarding Protected Health Information.
Maintain effective communication and professional working relationships with patients and their representatives, team members, contractors, physicians, peers, outside agencies, and the public.
Perform other duties as assigned.