Customer Service Phones Operator

Schweitzer Engineering Laboratories (SEL) • Pullman, WA

1d

About The Position

The Customer Service Phones Operator provides telephone service to customers, suppliers, fellow employees, and community members, routing calls to the requested destinations while following security procedures. The role also supports customers by finding technical coverage, creating cases, entering sales orders and RMAs, routing quotation and support emails, and managing customer account information in company systems. The operator documents customer feedback for regional leadership, helps create company accounts and convert customer leads, and initiates process improvement suggestions. The position follows SEL Values, Principles of Operations, and World Class Manufacturing Principles, and may include office administration and other support duties.

Requirements

• At least 2 years of experience providing organized, friendly customer service.
• Excellent phone etiquette, professionalism, and communication skills.
• Strong writing, documentation, and speaking skills.
• Ability to learn new skills and assume new responsibilities.
• Ability to work cooperatively in a team environment.
• Satisfactory background check results.
• Negative drug test result(s).

Nice To Haves

• Word processing skills, including Microsoft Word and Excel.
• Computer operation skills, including email and web browser usage.
• Ability to compute, record, and proofread data and other informational records with minimal errors.

Responsibilities

• Provide high-quality telephone service and route calls to the requested destination while following security procedures.
• Assist in finding technical coverage and creating cases in SEL business systems; document and share customer feedback with regional leadership.
• Support customers by entering sales orders and RMAs and routing quotation and support emails.
• Manage customer account information, including granting access, changing passwords, unlocking accounts, and updating information while following website account security protocols.
• Assist in creating company accounts and converting customer leads in SEL business systems.
• Initiate process improvement suggestions.
• Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.
• Perform other assigned duties, which may include office administration and other support duties.

Benefits

• Employer-funded stock ownership plan (ESOP) and personal 401(k) options.
• Medical, prescription, dental, vision, life, and disability insurance.
• 10 paid holidays.
• Annual vacation accrual starting at 12 days.
• 9 paid sick days.
• Paid family and medical leave covering 90% of pay.
• STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Wellness, fertility, adoption, and flexible spending benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed