Customer Service Operator
About The Position
Schweitzer Engineering Laboratories (SEL) is hiring a Customer Service Operator for its Sales and Customer Service team in Pullman, Washington. The role serves as a key point of contact for customers, suppliers, employees, and community members, supporting customer service operations, maintaining customer account information, and contributing to a positive customer experience while working with teams across SEL. The position provides telephone support and call routing, helps arrange technical coverage and create cases, handles customer support activities and account requests, assists with company account creation and lead conversion, and suggests process improvements. The operator follows security procedures and SEL's Values, Principles of Operations, and World Class Manufacturing Principles. Other duties may include office administration and support work. The position is based in Pullman, Washington, which SEL describes as offering small-town living, access to outdoor recreation, and area schools and universities. Pay is $27.69–$40.91 per hour, with starting offers based on location and job-related factors such as experience, training, knowledge, and skills. SEL is 100% employee owned.
Requirements
- At least 2 years of experience providing organized, friendly customer service.
- Excellent phone etiquette, professionalism, and communication skills.
- Strong writing, documentation, and speaking skills.
- Ability to learn new skills and take on new responsibilities.
- Ability to work cooperatively in a team environment.
- Background check results satisfactory to SEL.
- Negative drug test result(s).
Nice To Haves
- Word processing skills, including Microsoft Word and Excel.
- Computer operation skills, including email and web browser use.
- Ability to compute, record, and proofread data and other informational records with minimal errors.
Responsibilities
- Provide high-quality telephone service to customers, suppliers, employees, and community members; route calls while following security procedures.
- Help locate technical coverage and create cases in SEL business systems; document and share customer feedback with regional leadership.
- Support customers by entering sales orders and RMAs and routing quotation and support emails.
- Manage customer account information, including granting access, changing passwords, unlocking accounts, and updating website account information in accordance with security protocols.
- Assist in creating company accounts and converting customer leads in SEL business systems.
- Initiate process improvement suggestions.
- Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.
- Perform other assigned duties, which may include office administration and other support duties.
Benefits
- Employer-funded employee stock ownership plan (ESOP).
- Personal 401(k) options.
- Medical insurance.
- Prescription insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Disability insurance.
- 10 paid holidays.
- Annual vacation accrual starting at 12 days.
- 9 paid sick days.
- Paid family and medical leave covering 90% of pay.
- STEM courses, apprenticeships, tuition assistance, and engineering development programs.
- Wellness benefits.
- Fertility benefits.
- Adoption benefits.
- Flexible spending benefits.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
