Mornings Customer Service Operator
About The Position
Becklar is hiring a part-time Customer Service Operator to support its 24/7 monitoring operation. The role involves handling alarm signals for subscribers, coordinating emergency responses, assisting alarm company partners with system testing, and documenting activity accurately. Operators use computer software to manage multiple tasks and participate in ongoing training and development. The listed schedule is for day/early-morning shifts, with availability required for one weekend day each week or every other weekend and for holidays. The role requires a six-month work commitment and completion of two weeks of fully paid, in-person training. The specified training begins November 9, runs Monday through Friday from 8 a.m. to noon for two weeks, and must be attended in full. The position is part-time, 16–29 hours per week. Starting pay is $14.50 per hour, with the potential to reach $15.00 per hour after 90 days. The posting also lists a separate graves starting rate of $15.50 per hour, with the potential to reach $16.00 per hour after 90 days. Becklar describes opportunities for internal promotion and offers benefits and development opportunities.
Requirements
- Be at least 18 years of age.
- Have a high school diploma or GED.
- Be available to work day/early-morning shifts.
- Be able and willing to work one weekend day each week or every other weekend, and holidays.
- Commit to working for at least six months.
- Pass a two-week, fully paid training class and attend all required in-person training.
- Pass a pre-employment drug test and background check.
- Type at least 40 words per minute.
Nice To Haves
- Prior customer service experience is preferred.
Responsibilities
- Process alarm signals quickly, accurately, and professionally while managing stressful situations.
- Dispatch appropriate authorities to subscribers’ locations during emergencies, verify that help is on the way, and notify responsible parties.
- Assist alarm company partners with alarm system tests to ensure subscribers’ alarms are working properly.
- Accurately document alarm responses on a computer.
- Learn and use new software to complete multiple tasks.
- Participate in ongoing training and development to support accurate alarm handling and professional growth.
Benefits
- Tuition reimbursement up to $1,000 or more per year.
- Free mental health assistance.
- 401(k) match and company contribution.
- Professional development opportunities.
- Comprehensive health benefit plans.
- Inclusive parental leave for parents and caregivers.
- Wellbeing and lifestyle perks.
- Generous paid time off.
- Weekly pay days.
- Company parties.
- Opportunities to share in company success.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
