Customer Service Team Operator

Armstrongs • Ogden, UT

1d • $17 - $18

About The Position

Becklar is hiring a part-time Customer Service Team Operator to process alarm signals and help protect subscribers, people, property, and employees. The role involves responding quickly, accurately, and professionally to alarm events, including managing stressful situations and coordinating emergency assistance. Operators also support alarm company partners with system tests, document alarm responses using a computer, and learn and use software to complete multiple tasks.

The position includes ongoing training and development, including a two-week fully paid training class that employees must pass. Candidates must be able to commit to working for six months. Becklar is a 24/7 business, and employees must be willing to work one weekend day each week or every other weekend, as well as holidays. The posting lists day/early-morning availability as required. Starting pay is $16.50 per hour, with the possibility of earning up to $17.00 per hour after 90 days. Graves shifts start at $17.50 per hour, with the possibility of earning up to $18.00 per hour after 90 days.

Requirements

• Be at least 18 years of age.
• Have a high school diploma or GED.
• Be available to work day/early-morning shifts.
• Be able to type at least 40 words per minute.
• Be willing to work one weekend day each week or every other weekend.
• Be willing to work holidays.
• Be able to commit to working for six months.
• Pass a two-week fully paid training class.
• Pass a pre-employment drug test and background check.

Nice To Haves

• Prior customer service experience is preferred.

Responsibilities

• Process alarm signals quickly, accurately, and professionally while managing stressful situations.
• Dispatch appropriate authorities to subscribers’ locations in emergencies, verify that help is on the way, and notify responsible parties.
• Assist alarm company partners with alarm system tests to ensure subscribers’ alarms are working properly.
• Accurately document alarm responses on a computer.
• Learn and use new software to complete multiple tasks.
• Participate in ongoing training and development to ensure alarms are handled accurately and to support professional growth.

Benefits

• Starting pay of $16.50 per hour, with the ability to earn up to $17.00 per hour after 90 days.
• Graves-shift starting pay of $17.50 per hour, with the ability to earn up to $18.00 per hour after 90 days.
• Tuition reimbursement of up to $1,000 or more per year.
• Free mental health assistance.
• 401(k) match and company contribution.
• Comprehensive health benefit plans.
• Inclusive parental leave for parents and caregivers.
• Wellbeing and lifestyle perks supporting personal growth, connection, and balance.
• Generous paid time off.
• Weekly paydays.
• Professional development.
• Growth and promotion opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED