Customer Service Operator

Tennessee Oncology • Nashville, TN

1d

About The Position

The Customer Service Operator provides medical office support and serves as the primary resource for answering multiple incoming telephone lines, connecting callers with appropriate office personnel, and routing messages as needed. The role also greets patients and visitors, assists callers and patients, and supports prompt responses to patient, physician, and clinical requests. The position requires professional communication, customer service, discretion, and the ability to handle changing demands in a fast-paced office.

Requirements

• High school diploma or equivalent.
• High proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
• Experience operating multiple telephone lines, a switchboard, or a console.
• Knowledge of medical terminology.
• Ability to use multi-line phone systems, including transferring calls and paging.
• Ability to communicate clearly and professionally with callers and patients.
• Ability to remain calm and defuse irate callers and patients by identifying concerns and directing calls appropriately.
• Ability to maintain confidentiality and exercise independent discretion and judgment.
• Ability to multitask and work in a fast-paced office with changing demands while maintaining a positive attitude.

Responsibilities

• Answer incoming calls promptly, courteously, and professionally.
• Route calls and messages appropriately, including offering voicemail, paging, or redirecting calls as needed.
• Follow standard operating procedures to obtain pertinent information based on the nature of each call.
• Provide personable, resourceful problem-solving and support to callers.
• Greet patients and visitors and assist them as appropriate.
• Distribute simple outbound correspondence or copies of records as necessary.
• Demonstrate excellent customer service.
• Respond promptly to patient, physician, and clinical requests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED