Customer Operator

CarMax • Clearwater, FL

1d

About The Position

As a Customer Operator at CarMax, you support the Service Department and help provide a seamless experience for customers before, during, and after service or repair. You assist customers in person and over the phone, support Service Consultants and Customer Advisors, schedule and route appointments and calls, and maintain service documentation. The role is suited to someone comfortable in a fast-paced, customer-focused environment and committed to integrity and putting people first.

CarMax describes itself as the nation’s largest used-car retailer, with more than 250 store locations and over 30,000 associates. It says it is committed to customer experience, innovation, and community, and has been recognized as one of the Fortune 100 Best Companies to Work For®. CarMax is an equal opportunity employer and will consider reasonable accommodation to complete its job application upon request.

The hourly rate is $17.96. Benefits described for eligible full-time hourly or commission/incentive associates include accrued sick time, vacation time after a 90-day waiting period, and paid scheduled holidays plus a floating holiday. Associates who work on a scheduled holiday due to business need are eligible for Holiday Premium Pay. Full-time salaried associates have paid time away, subject to manager approval.

Requirements

• Strong interpersonal and communication skills and the ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments and multitask in a high-energy, fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
• Assist Service Consultants and Customer Advisors to support smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls, providing clear and helpful responses to customer inquiries.
• Make reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to schedule appointments efficiently.
• Maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs for compliance with CarMax guidelines and audit requirements.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.

Benefits

• Eligible full-time hourly or commission/incentive associates can earn up to 48 hours of sick time per year, accrued per pay period.
• Eligible full-time hourly or commission/incentive associates receive 80 to 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
• Eligible full-time hourly or commission/incentive associates receive 8 hours of pay for each of 6 paid scheduled holidays per year, plus 1 floating holiday.
• Holiday Premium Pay is available to eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away for needs including sick time, vacation, bereavement, jury duty, holidays, and a floating holiday, with manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed