Customer Service Coordinator (Service Team)
About The Position
HANSONS is hiring a Customer Service Coordinator to support its Service Team. The coordinator serves as a connection between customers and service technicians, ensuring post-installation service requests are handled promptly and professionally. The role supports customers, coordinates technician schedules, and works with internal teams to resolve issues and provide a positive post-installation experience. Training is provided, and the position offers opportunities to grow into leadership, scheduling, dispatch, operations, or office management roles. This is a full-time, onsite role with a Monday-Friday schedule from 8:00 AM to 5:00 PM. Occasional nights, weekends, and overtime may be required. Starting pay is $18-$20 per hour, based on experience.
Requirements
- High school diploma or GED.
- At least 1 year of customer service, administrative, or coordination experience.
- Strong communication and organizational skills.
- Ability to multitask and remain composed in a fast-paced environment.
- Basic computer skills, including familiarity with MS Office.
- Ability to work independently and as part of a team.
Nice To Haves
- Experience in a service-related role supporting customers with previous product installations.
- Familiarity with the home improvement industry.
Responsibilities
- Serve as the main point of contact for incoming customer service requests and ensure prompt, professional follow-up.
- Respond to service tickets and keep customers informed about their requests.
- Schedule and coordinate service technicians, prioritizing assignments by area and urgency to maximize efficiency.
- Assist walk-in customers and address their needs with a solutions-first approach.
- Collaborate with internal teams to resolve issues and support a positive post-installation experience.
- Build a thorough understanding of HANSONS products to answer customer questions confidently.
Benefits
- Health benefits after 30 days of employment, including medical, dental, vision, life, critical illness, accident, short-term disability, and long-term disability coverage.
- 401(k) with company match after 90 days of employment.
- Paid time off with unlimited rollover of unused hours.
- Holiday pay eligibility after 30 days of employment.
- Career development tools and opportunities to grow within the company.
- Frequent one-on-ones with a manager to support goals and career development.
- Referral bonuses of $500 to $1,500 per hired referral.
- Employee and Friends & Family discounts.
- Weekly pay via direct deposit.
- Committees, including Fun and Well-Being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
