Graves Customer Service Operator

Armstrongs • Rexburg, ID

4d

About The Position

Becklar is hiring a Graves Customer Service Operator to help protect people, property, and employees through alarm monitoring and response. The role involves processing alarm signals, coordinating emergency assistance, supporting alarm-system testing, and documenting responses. Operators use computer software to manage multiple tasks and participate in ongoing training and development.

The position is part-time, 16–29 hours per week. Graves starting pay is $15.50 per hour, with the ability to earn up to $16.00 per hour after 90 days. Applicants must be available for day or early-morning shifts, work one weekend day each week or every other weekend, and be willing to work holidays. A six-month work commitment and successful completion of a two-week fully paid training class are required.

Becklar is headquartered in Ogden, Utah, and describes itself as a monitoring company protecting more than 2.2 million subscribers daily. Its work combines AI technology and skilled operators to provide monitoring and response services.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Must be available to work day or early-morning shifts.
• Ability to type at least 40 words per minute.
• Must be willing to work one weekend day each week or every other weekend.
• Must be willing to work holidays.
• Must be able to commit to working for six months.
• Must successfully complete a two-week fully paid training class.
• Must pass a pre-employment drug test and background check.

Nice To Haves

• Prior customer service experience is preferred.

Responsibilities

• Process alarm signals quickly, accurately, and professionally, including in stressful situations.
• Dispatch appropriate authorities to subscribers’ locations during emergencies, confirm help is on the way, and notify responsible parties.
• Assist alarm company partners with alarm-system tests to confirm subscribers’ alarms are working properly.
• Accurately document alarm responses on a computer.
• Learn and use new software to complete multiple tasks.
• Participate in ongoing training and development to support accurate alarm handling and professional growth.

Benefits

• Tuition reimbursement of up to $1,000 or more per year.
• Free mental health assistance.
• 401(k) match and company contribution.
• Comprehensive health benefit plans.
• Inclusive parental leave for parents and caregivers.
• Wellbeing and lifestyle perks.
• Generous paid time off.
• Professional development opportunities.
• Weekly paydays.
• Company parties.
• Competitive compensation and opportunities to share in company success.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED