Customer Operator

CarMax • Clearwater, FL

4d • Onsite

About The Position

As a Customer Operator at CarMax, you support the Service Department and help provide a seamless customer experience before, during, and after service or repairs. You assist customers in person and over the phone, support Service Consultants and Customer Advisors, and help coordinate service appointments and related follow-up. The role requires strong customer-service and communication skills, the ability to work with service systems and spreadsheets, and flexibility to work in a fast-paced environment. The position is based at the Clearwater, Florida location.

Requirements

• Strong interpersonal and communication skills and the ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments and perform multiple tasks in a high-energy, fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
• Assist Service Consultants and Customer Advisors to support smooth customer experiences and accurate information sharing.
• Schedule service appointments, route calls, and respond clearly to customer inquiries.
• Make reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs for compliance with CarMax guidelines and audit requirements.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.

Benefits

• Accrue up to 48 hours of sick time per year.
• Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
• Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
• Holiday Premium Pay when eligible associates work on a scheduled holiday due to business need.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed