FT Customer Service 1p-9pm #6642
About The Position
Clark-Lumberg Associates LLC is hiring full-time and part-time Customer Service Team Members for its Tim Hortons location at 1106 Main St, Corfu in Pembroke, New York. Available shifts include mid shifts (10 a.m.–6 p.m.) and evening shifts (1 p.m.–9 p.m., 3 p.m.–9 p.m., or 5 p.m.–9 p.m.), including every weekend. The role focuses on guest satisfaction and creating positive customer experiences in a fast-paced restaurant. Team Members welcome customers, process orders, prepare food and beverages, maintain clean and stocked service areas, and follow operational, food safety, sanitation, and health and safety standards. Team Members also communicate with coworkers, may assist with training new employees, and must attend work regularly and predictably. The work takes place in a busy quick-service restaurant with frequent customer and coworker interaction, interruptions, and changes in tasks and work positions. Physical requirements include prolonged standing; bending, kneeling, reaching, and twisting; handling light to moderate loads; repetitive hand movements and use of electronic devices; and occasional exposure to cold or freezing conditions and high heat. Employees must be able to communicate verbally and use a headset for extended periods. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and perform the described bending, kneeling, reaching, twisting, and handling of light to moderate weights (under 5–50 lbs.).
- Ability to use a cash register and electronic devices with repetitive hand movements and fine coordination.
- Ability to communicate verbally and use and wear a headset for extended periods.
- Ability to see and hear within the normal range, with or without correction.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to keep coffee and other products fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying products being delivered.
- Greet customers promptly at the front counter and drive-thru, within five seconds.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record temperatures of required products.
- Keep front counter and drive-thru areas clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques and follow sanitation guidelines; complete required sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, or regulatory contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees as needed.
- Maintain regular and predictable attendance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
