FT Customer Service 1p-9pm #6642

Clark Holdings / Tim Hortons•Pembroke, NY

3d•Onsite

About The Position

Clark-Lumberg Associates LLC is seeking full-time and part-time Customer Service Team Members for its Tim Hortons restaurant at 1106 Main St, Corfu in Pembroke, NY. Available shifts include mid shifts (10am–6pm) and evening shifts (1pm–9pm, 3pm–9pm, or 5pm–9pm), including every weekend. The role focuses on guest satisfaction and creating exceptional guest experiences in a fast-paced quick-service restaurant. Team members may be the first point of contact for guests or prepare food and beverages, while maintaining service quality and working effectively with colleagues. The main objective is to deliver outstanding customer service. Duties also include processing food orders, cleaning public spaces, preparing food and beverage orders, maintaining product freshness and accuracy, and following restaurant procedures. The role requires frequent communication with customers and coworkers, working with and training employees, and adapting to interruptions, changing tasks, and position changes. The company provides equal employment opportunities and prohibits discrimination and harassment as described in the posting.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team and alongside multiple employees.
Attention to detail and ability to process orders accurately.
Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate weights from less than 5 to 50 pounds.
Ability to perform repetitive hand movements and fine coordination while operating a cash register system and electronic devices.
Ability to communicate verbally to exchange information.
Ability to see and hear within the normal visual and audio ranges, with or without correction.
Ability to use and wear a headset for extended periods to take and process customer orders.
Regular and predictable attendance.

Nice To Haves

Willingness to assist with training new employees.

Responsibilities

Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
Ensure coffee and products are fresh and accurate by following REV procedures.
Provide friendly, attentive customer service and maintain in-depth product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Verify order accuracy by repeating customer orders and checking products being delivered.
Greet customers warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet speed-of-service targets and customer needs.
Prepare products accurately according to the order monitor and operational standards.
Communicate showcase and product needs to support product availability.
Monitor and record temperatures of required products.
Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards.
Use proper handwashing techniques, follow sanitation guidelines, and complete required sanitation tasks.
Comply with occupational health and safety legislation and safe work practices.
Use required personal protective equipment and promptly report injuries, accidents, unsafe conditions, or safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Process food orders and prepare food and beverage orders.
Clean public spaces.
Assist with training new employees.
Maintain regular and predictable attendance.