FT Customer Service 6a-3pm #6642
About The Position
Clark-Lumberg Associates LLC is hiring part-time and full-time Customer Service Team Members for its Tim Hortons restaurant at 1106 Main St, Corfu, in Pembroke, NY. The role is on morning shifts, listed as 6am–2pm and 7am–3pm, and includes weekends. The top priority is guest satisfaction: team members may welcome guests, prepare food and beverages, process orders, and maintain clean public spaces while creating a positive guest experience in a fast-paced restaurant. The position requires friendly, attentive service, clear communication, multitasking, accurate order processing, and teamwork. Team members follow restaurant procedures and standards for customer service, product preparation, food safety, sanitation, and workplace safety. The work takes place in a busy quick-service restaurant with frequent customer and coworker interaction, interruptions, and changes in tasks or position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate amounts of weight, listed as less than 5 to 50 lbs.
- Ability to operate a cash register system, with repetitive hand movements and fine coordination, including use of electronic devices.
- Ability to communicate verbally to exchange information.
- Ability to see and hear within the normal visual and audio ranges, with or without correction.
- Ability to wear and use a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Maintain a clean and inviting dining room and parking lot, and wear proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and demonstrate product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Repeat customer orders and verify the products being delivered to ensure order accuracy.
- Greet customers at the front counter and drive-thru within five seconds.
- Work efficiently to meet speed-of-service targets and customer needs.
- Prepare products accurately according to the order monitor and operational standards.
- Communicate showcase and product needs to support product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper handwashing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices, and use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, or health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
