FT Customer Service 6a-3pm #1557
About The Position
Clark-Lumberg Associates LLC is seeking a friendly, energetic full-time Customer Service Team Member for its Tim Hortons location at 204 Oak St in Batavia, New York. The role works morning shifts, listed as 6 a.m.–2 p.m. and 7 a.m.–3 p.m., including weekends. The primary objective is delivering outstanding customer service and guest satisfaction in a fast-paced quick-service restaurant. Team members may greet customers, process food orders, prepare food and beverages, and clean public spaces while communicating and working with other employees. The position involves maintaining a clean, inviting restaurant; preparing accurate, fresh products; following operational, sanitation, and safety procedures; and keeping service areas ready for busy periods. Employees must use equipment safely, report safety concerns, and attend work regularly and predictably. The company may assign additional duties or change the duties of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Work takes place in a busy quick-service restaurant with frequent customer and coworker interaction, interruptions, and changes in tasks and position. Physical duties include standing for extended periods; bending, stooping, kneeling, crouching, reaching, and twisting; lifting, carrying, pushing, or pulling light to moderate weights under 5 to 50 pounds; and operating a cash register system and electronic devices with repetitive hand movements and fine coordination. The role may involve occasional exposure to cold or freezing temperatures and high heat. Employees must communicate verbally and use and wear a headset for extended periods to take and process customer orders. Normal-range vision and hearing are required, with or without correction.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and perform the physical movements described for the restaurant setting.
- Ability to lift, carry, push, or pull light to moderate weights under 5 to 50 pounds.
- Ability to use a cash register system and electronic devices with repetitive hand movement and fine coordination.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Normal-range vision and hearing, with or without correction.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Ensure coffee and other products are fresh and accurate by following REV procedures.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use proper order procedures, including repeating customer orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to support product availability.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
