FT Customer Service 12p-8pm #1557
About The Position
Clark-Lumberg Associates LLC is seeking a friendly, energetic Customer Service Team Member for its Tim Hortons restaurant at 204 Oak St in Batavia, New York. The role focuses on guest satisfaction and creating exceptional guest experiences in a fast-paced restaurant environment. The posting describes evening shifts from 12 p.m. to 8 p.m. and also mentions part-time shifts from 2 p.m. to 8 p.m., including weekends. The position involves greeting and serving customers at the front counter and drive-thru, processing orders, preparing food and beverages, and maintaining clean, stocked, and organized dining and service areas. Team members follow food preparation, freshness, sanitation, operational, and safety standards; communicate product needs; and may assist with training new employees. The work takes place in a busy quick-service restaurant with frequent customer and coworker interaction, interruptions, and changes in tasks and position. The role requires prolonged standing, a range of movements, handling light to moderate loads, use of a cash register and electronic devices, and wearing a headset. The company provides equal employment opportunities and prohibits discrimination and harassment.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate loads ranging from under 5 to 50 pounds.
- Ability to operate a cash register system, including repetitive hand movements and fine coordination with electronic devices.
- Ability to communicate verbally to exchange information.
- Ability to see in the normal visual range, with or without correction.
- Ability to hear in the normal audio range, with or without correction, and use and wear a headset for extended periods to take and process customer orders.
Responsibilities
- Create a clean and inviting dining room and parking lot, and wear proper attire.
- Follow REV procedures to keep coffee and other products fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Apply the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying delivered products.
- Greet customers promptly at the front counter and drive-thru, within five seconds.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to support product availability.
- Monitor and record temperatures of required products.
- Keep front-counter and drive-thru areas clean, organized, stocked, and prepared for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques, follow sanitation guidelines, and complete sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
