FT Customer Service 12p-8pm #1666
About The Position
Clark-Lumberg Associates LLC is seeking friendly and energetic full-time Customer Service Team Members for its Tim Hortons restaurant at 3667 Main Street in Piffard, New York. The position works evening shifts, including 12 p.m.–8 p.m. and 2 p.m.–8 p.m., and includes weekends. The primary objective is to deliver outstanding customer service and create positive guest experiences in a fast-paced restaurant environment. Duties include processing food orders, preparing food and beverages, maintaining clean public areas, and working effectively with fellow team members. Team members create a welcoming first impression, maintain fresh and accurate products, follow service procedures, and work efficiently to meet speed-of-service targets. They prepare products according to operational standards, keep service areas stocked and organized, monitor required product temperatures, and follow restaurant policies, sanitation guidelines, and health and safety practices. The role involves frequent communication with customers and employees, interruptions, and changes in tasks and positions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register system and use electronic devices with repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Ability to see and hear in the normal range, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Ability to work with and train other employees.
Responsibilities
- Provide friendly, attentive customer service and create a positive first impression.
- Maintain a clean and inviting dining room, parking lot, front counter, and drive-thru area; wear proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Apply the S.E.T. Principles: Smile, Eye Contact, and Thank You.
- Ensure order accuracy by repeating customers’ orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Process food orders and prepare food and beverage items according to the order monitor and operational standards.
- Communicate showcase and product needs to ensure products are available.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards, including proper handwashing and sanitation practices.
- Complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices; use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, or health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
