FT Supervisor Evenings- Piffard #1666

Clark Holdings Inc. / Tim Hortons•Greigsville, NY

12d•$17 - $18•Onsite

About The Position

Clark-Lumberg Associates LLC is seeking a friendly and energetic full-time Shift Supervisor for its Tim Hortons restaurant at 3667 Main St in Piffard, New York. The position works afternoons, including weekends, on a 12 p.m.–8 p.m. shift. Reporting to the Restaurant Manager(s), the Shift Supervisor manages restaurant shift operations, overseeing hourly employees, facilities, and equipment to consistently meet standards for people, product, cleanliness, and customer service. The role includes supervising and supporting employees, addressing performance issues, assisting with hiring and training, responding to customer concerns, and keeping restaurant operations running smoothly. The Shift Supervisor also supports sales and merchandising, monitors food flow and equipment maintenance, and ensures compliance with operating, food safety, security, health and safety, and employment standards. Work takes place in a busy quick-service restaurant with frequent customer and employee communication, interruptions, and changes in tasks and position. Full-time Shift Supervisors are expected to work at least 37.5 hours per week and generally no more than 40 hours, unless overtime is approved by a District Supervisor. Regular and predictable attendance is an essential function of the job.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
At least 3 months of previous food service management experience.
ServSafe Manager Certified.
Strong problem-solving, organization, and time-management skills.
Excellent knowledge of Tim Hortons products and procedures.
Action- and results-oriented mindset.
Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
Excellent written and verbal communication skills and composure.
Ability to stand for prolonged periods and perform the physical activities described for the role, including stooping, bending, kneeling, crouching, reaching, twisting, and lifting, carrying, pushing, or pulling light to moderate weight.
Ability to operate office equipment and a cash register system, with repetitive hand movement and fine coordination, including use of a computer keyboard and electronic devices.
Ability to verbally communicate to exchange information.
Ability to see and hear within the normal range, with or without correction.
Ability to use and wear a headset for extended periods to take and process customer orders.

Responsibilities

Lead by example in demonstrating and reinforcing positive customer service behaviors.
Respond to customer service complaints, resolve problems, and turn negative situations into positive ones.
Assist in scheduling staff breaks and tasks to maintain Tim Hortons standards throughout the day.
Work flexibly on the restaurant floor to troubleshoot and address issues.
Pre-screen and interview employees for open positions.
Support the restaurant’s training program and ensure employees have the necessary tools and support.
Supervise hourly employees during shifts, ensure alignment with company policies, and take corrective action when necessary.
Stay updated on health and safety regulations and employment legislation.
Provide management with ongoing feedback about operational issues.
Ensure proper merchandising of products.
Promote the principles of REV standards.
Evaluate employee performance and focus on areas requiring improvement.
Maintain a productive and safe work environment in accordance with company operating, food safety, security, health and safety, and employment standards.
Monitor food flow and equipment maintenance to serve safe food.
Stay informed of new information through available resources.
Monitor and promptly respond to company email messages.
Oversee and train hourly employees and help prepare a variety of food and beverage items.
Maintain regular and predictable attendance.