FT Customer Service 12p-8pm #1666
About The Position
Clark-Lumberg Associates LLC is hiring full-time Customer Service Team Members for its Tim Hortons location at 3667 Main Street in Piffard, New York. The role is on evening shifts, with schedules listed as 12 p.m.–8 p.m. and 2 p.m.–8 p.m., including weekends. The primary objective is guest satisfaction in a fast-paced quick-service restaurant. Team members welcome customers, prepare food and beverages, process orders, and maintain clean public and work areas while creating positive guest experiences. The position includes following hospitality, restaurant operations, sanitation, and health and safety procedures. Employees work frequently with customers and coworkers, handle interruptions and changing tasks, and may assist with training new employees. The work environment includes prolonged standing, varied bending and reaching movements, handling light to moderate loads, operating a cash register and electronic devices, and occasional exposure to cold or freezing conditions and high heat. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and perform the physical movements required in a restaurant setting, including stooping, bending, kneeling, crouching, reaching, and twisting.
- Ability to lift, carry, push, and/or pull light to moderate weights from less than 5 to 50 pounds.
- Ability to operate a cash register system and electronic devices using repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Ability to see within the normal visual range, with or without correction.
- Ability to hear within the normal audio range, with or without correction, and use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create a clean and inviting dining room and parking lot, and wear proper attire.
- Follow REV procedures to keep coffee and other products fresh and accurate.
- Provide friendly, attentive customer service and demonstrate product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use order confirmation procedures, including repeating orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately using the order monitor.
- Communicate showcase and product needs to support product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and follow safe work practices and procedures.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
