PT Customer Service 3p-7pm #1666
About The Position
Clark-Lumberg Associates LLC is seeking friendly, energetic part-time Customer Service Team Members for its Tim Hortons location at 3667 Main Street in Piffard, New York. The position is scheduled for evening shifts from 3 p.m. to 7 p.m., including weekends. The primary objective is to deliver outstanding customer service and create positive guest experiences in a fast-paced restaurant. Team members greet and assist guests, process food orders, prepare food and beverages, and clean public spaces while communicating and working with fellow employees. The role includes maintaining a clean and inviting dining room, parking lot, counter, and drive-thru; ensuring products are fresh and orders accurate; and following restaurant procedures, sanitation standards, and health and safety requirements. Employees work in a busy quick-service restaurant with frequent customer and coworker interactions, interruptions, and changes in tasks or position. They may prepare a variety of food and beverage items and work with or train other employees. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employer may assign additional duties or change the duties of the position as needed. Clark-Lumberg Associates LLC provides equal employment opportunities and prohibits discrimination and harassment based on protected characteristics under applicable federal, state, and local laws.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register system and electronic devices, including repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Ability to see within the normal visual range, with or without correction.
- Ability to hear within the normal audio range, with or without correction, and to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use proper order-taking procedures, including repeating orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to help ensure products are available.
- Regularly monitor and record required product temperatures.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for busy periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
