Customer Service Representative (10am-7pm)

Safe Haven Security Services, LLC. • Kansas City, MO

3d

About The Position

Safe Haven Security is seeking a Customer Service Representative to provide customers with product and service information through phone and email. The role involves responding to inquiries, investigating and resolving customer concerns, maintaining customer records, coordinating technical assistance, and processing payments. The position requires residence in the Kansas City metropolitan area. The posted schedule is 10 a.m. to 7 p.m.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service.
• Must reside in the Kansas City metropolitan area.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency with computer systems and software applications.
• Self-motivated and results-oriented mindset.

Responsibilities

• Promptly respond to incoming calls and address customer inquiries professionally and courteously.
• Investigate customer concerns and issues and offer effective solutions to support customer satisfaction.
• Maintain accurate, up-to-date customer records and collaborate with other departments to support service delivery.
• Coordinate with technical teams to schedule appointments and provide customers with further assistance on technical concerns.
• Process customer payments accurately and efficiently.
• Provide customer service through phone and email interactions.

Benefits

• Weekly pay
• Comprehensive paid training
• Annual bonus potential
• Paid time off (PTO) program
• Paid holidays
• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life insurance coverage
• Employee Assistance Program (EAP)
• Career development

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED