PT Customer Service 2p-7pm #7485
About The Position
Clark Holdings Inc. is seeking friendly and energetic part-time Customer Service Team Members for its Tim Hortons location at 1060 Wehrle Dr in Williamsville, New York. The position is scheduled for afternoon/evening shifts, either 2 p.m.–7 p.m. or 4 p.m.–7 p.m., including weekends. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced quick-service restaurant. Team members greet and assist guests, process orders, prepare food and beverages, and help keep public and service areas clean and ready for customers. Team members are expected to provide a welcoming first impression, maintain product freshness and accuracy, and follow service procedures and operational standards. They work closely with customers and fellow employees, may assist with training new employees, and perform duties in a restaurant environment with frequent interruptions and task changes. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment on protected grounds.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and alongside multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to meet the position's physical demands, including prolonged standing; bending, kneeling, crouching, reaching, twisting, and handling light to moderate weights from under 5 to 50 pounds.
- Ability to perform repetitive hand movements and fine coordination while operating a cash register system and electronic devices.
- Ability to communicate verbally and to use and wear a headset for extended periods to take and process customer orders.
- Ability to see and hear within the normal visual and audio ranges, with or without correction.
- Regular and predictable attendance.
Responsibilities
- Create a positive first impression by maintaining a clean and inviting dining room and parking lot and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use order-confirmation procedures, including repeating customers' orders and verifying delivered products.
- Greet customers warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Process food orders and prepare food and beverage orders accurately according to the order monitor and operational standards.
- Communicate showcase and product needs to ensure products are available for customers.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for busy periods.
- Follow restaurant policies, procedures, standards, hand-washing techniques, and sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices, and use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
