FT Customer Service 7a-3pm #7485
About The Position
Clark Holdings Inc. is seeking friendly, energetic full-time and part-time Customer Service Team Members for its Tim Hortons restaurant at 1060 Wehrle Dr in Williamsville, New York. The posted shift is mornings, 7 a.m. to 3 p.m. The main objective is to deliver outstanding customer service and guest satisfaction in a fast-paced restaurant environment. Team members may greet guests, process orders, prepare food and beverages, and clean public spaces while communicating and multitasking with coworkers. The role involves maintaining a clean, inviting restaurant; ensuring products are fresh and orders are accurate; following service, preparation, sanitation, and safety procedures; and helping keep service areas stocked and ready for busy periods. Team members may assist with training new employees. The work environment involves frequent communication with customers and employees, interruptions, and changing tasks and positions. The physical demands include standing for prolonged periods; stooping, bending, kneeling, crouching, reaching, and twisting; lifting, carrying, pushing, and/or pulling light to moderate weights from under 5 to 50 pounds; and repetitive hand movements and fine coordination while using a cash register and electronic devices. The role may involve occasional exposure to cold or freezing temperatures and high heat. Employees must be able to communicate verbally and use and wear a headset for extended periods to take and process customer orders. Regular and predictable attendance is an essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment on the basis of protected characteristics. The company may add or change duties and responsibilities as needed.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and perform the physical activities described for the role, including lifting, carrying, pushing, and/or pulling weights from under 5 to 50 pounds.
- Ability to use a cash register and electronic devices with repetitive hand movement and fine coordination.
- Ability to verbally communicate and to use and wear a headset for extended periods to take and process customer orders.
- Ability to see in the normal visual range and hear in the normal audio range, with or without correction.
- Regular and predictable attendance.
Responsibilities
- Deliver exceptional customer service and create positive guest experiences.
- Maintain a clean and inviting dining room and parking lot, and wear proper attire.
- Follow REV procedures to keep coffee and products fresh and accurate.
- Use a friendly attitude, attentive behavior, and product knowledge when serving customers.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure orders are accurate by repeating customers' orders and verifying delivered products.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to help ensure products are available.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices; use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and health and safety contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
