FT Customer Service 5a-3pm #7475
About The Position
Clark-Lumberg Associates LLC is seeking friendly and energetic full-time Customer Service Team Members for its Tim Hortons restaurant at 20 Main St, Batavia, NY. The position is on the morning shift, with listed schedules of 5 a.m.–1 p.m. and 7 a.m.–3 p.m., and includes weekends. The primary objective is to deliver outstanding customer service and guest satisfaction in a fast-paced quick-service restaurant. Team members greet customers, process orders, prepare food and beverages, maintain clean public and work areas, and collaborate with coworkers to create positive guest experiences. The role involves following restaurant procedures and product-preparation standards, maintaining product freshness and accuracy, monitoring required temperatures, and keeping front-counter and drive-thru areas organized and stocked. Employees must follow sanitation, health, and safety requirements, use required personal protective equipment, and promptly report injuries or unsafe conditions. Work takes place in a busy restaurant with frequent customer and coworker interactions, interruptions, and changes in tasks and position. Regular and predictable attendance is essential. Reasonable accommodations may be made for employees with disabilities.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights, from under 5 to 50 pounds.
- Ability to operate a cash register system and electronic devices, including repetitive hand movements and fine coordination.
- Ability to communicate verbally to exchange information.
- Vision and hearing within the normal range, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Regular and predictable attendance.
Responsibilities
- Create and maintain a clean, inviting dining room and parking lot, and wear proper attire.
- Follow REV procedures to keep coffee and other products fresh and accurate.
- Provide friendly, attentive customer service and maintain product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Repeat customer orders and verify products being delivered to ensure order accuracy.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to help ensure products are available.
- Monitor and record temperatures of required products.
- Keep front-counter and drive-thru areas clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques and follow sanitation guidelines; complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment and safely operate equipment and machinery.
- Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
