FT Customer Service 7a-3pm #10731
About The Position
Clark Holdings Inc. is seeking a friendly, energetic full-time Front of House (FOH) Team Member for its Tim Hortons restaurant at 6125 Main St in Williamsville, New York. This is a morning-shift position, scheduled from 7 a.m. to 3 p.m. and including a weekend day. The role focuses on guest satisfaction and delivering welcoming, accurate, and efficient service in a fast-paced restaurant. Team members may greet guests, process food orders, prepare food and beverages, and clean public spaces while working and communicating with other employees. The position involves maintaining a clean and inviting dining room, parking lot, front counter, and drive-thru; following procedures and standards for customer service, product preparation, sanitation, and safety; and assisting with training new employees. Work takes place in a busy quick-service restaurant with frequent customer and employee communication, interruptions, and changes in tasks and positions. Clark Holdings Inc. states that it provides equal employment opportunities and prohibits discrimination and harassment on protected grounds.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Willingness to assist with training new employees.
- Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate a cash register system, with repetitive hand movements and fine coordination, including use of electronic devices.
- Ability to communicate verbally to exchange information.
- Ability to see and hear within the normal ranges, with or without correction.
- Ability to use and wear a headset for extended periods to take and process customer orders.
- Ability to work with occasional exposure to cold or freezing temperatures and high heat.
Responsibilities
- Create a positive first impression by maintaining a clean, inviting dining room and parking lot and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Ensure order accuracy by repeating customer orders and verifying products being delivered.
- Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation and prepare products accurately using the order monitor.
- Communicate showcase and product needs to ensure products are available for customers.
- Monitor and record required product temperatures.
- Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards, including handwashing, sanitation guidelines, and assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices; use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, and safety-rule contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
