PT Customer Service 2p-8pm #11032
About The Position
Clark Holdings Inc. is seeking a friendly, energetic part-time Customer Service Team Member for its Tim Hortons location at 1810 Maple Rd in Williamsville, New York. The position works the afternoon/evening shift from 2 p.m. to 8 p.m., including weekends. The primary objective is to deliver outstanding customer service and create exceptional guest experiences in a fast-paced quick-service restaurant. Team members may greet customers at the counter or drive-thru, process food orders, prepare food and beverages, and clean public spaces. The role requires frequent communication with customers and coworkers, multitasking, and assisting with training new employees. Employees follow hospitality and customer-service practices, restaurant operating standards, policies, sanitation procedures, and health and safety requirements. The work takes place in a busy restaurant with frequent interruptions, task changes, and position changes. Regular and predictable attendance is an essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- Excellent customer service skills and a friendly, welcoming attitude.
- Ability to work in a fast-paced environment with a sense of urgency.
- Strong communication and interpersonal skills.
- Ability to work as part of a team and with multiple employees.
- Attention to detail and ability to process orders accurately.
- Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights, from under 5 to 50 pounds.
- Ability to operate a cash register system and electronic devices using repetitive hand movements and fine coordination.
- Ability to verbally communicate and exchange information.
- Ability to see within the normal visual range, with or without correction.
- Ability to hear within the normal audio range, with or without correction, and to use and wear a headset for extended periods to take and process orders.
- Ability to work with and prepare a variety of food and beverage items.
Responsibilities
- Create a positive first impression by keeping the dining room and parking lot clean and inviting and wearing proper attire.
- Follow REV procedures to ensure coffee and other products are fresh and accurate.
- Provide friendly, attentive customer service and maintain in-depth product knowledge.
- Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
- Use order-verification procedures, including repeating customer orders and confirming products being delivered.
- Greet customers warmly within five seconds at the front counter and drive-thru.
- Work efficiently to meet speed-of-service targets and customer needs.
- Follow operational standards and guidelines for product preparation.
- Prepare products accurately by following the order monitor.
- Communicate showcase and product needs to maintain product availability.
- Monitor and record temperatures of required products.
- Keep the front counter and drive-thru clean, organized, stocked, and ready for rush periods.
- Follow restaurant policies, procedures, and standards.
- Use proper hand-washing techniques, follow sanitation guidelines, and complete assigned sanitation tasks.
- Comply with occupational health and safety legislation and safe work practices.
- Use required personal protective equipment.
- Promptly report injuries, accidents, unsafe conditions, or safety-regulation contraventions to the Restaurant Manager or Human Resources.
- Operate equipment and machinery safely.
- Assist with training new employees.
- Maintain regular and predictable attendance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
